Limited 1-5-10 Year Rod Warranty
Provided that you registered your product and you are the original owner, our 1,5, or 10 Year warranty will cover most failures due to normal fishing situations. Please send your rod to us for a warranty evaluation. If your rod broke because of material, or craftsmanship it will be replaced quickly and at no charge other than the return shipping. If we determine it broke by abuse or misuse we will contact you and offer you a replacement at a reasonable charge. Broken guides are not covered under any 13 warranties. Guides are inexpensively and quickly replaced at most quality fishing tackle shops.Please understand rods aren’t indestructible and must be used in a reasonable manner to the type of fishing they were designed for. A receipt from an Authorized Retailer* is a requirement for warranty claims. Claims without proof of purchase will not be accepted. In the event a product submitted for warranty is out of stock or discontinued, 13 Fishing will generously find a comparable replacement.
If you broke your rod fishing 50lb braid on a 10lb rod, or lifting a giant fish into your boat using only your rod then please use the OOPS Replacement Program designed for these situations.
*An Authorized Retailer will possess a brick and mortar storefront location. 13 Fishing will not warranty product purchased through online auction or marketplace sites (i.e. e-bay etc) due to the untraceable nature of the transaction.
- Envy Rod Series: 10 year Warranty
- Omen Rod Series: 5 year Warranty
- Ambition Rod Series: 1 year Warranty
- Ice Products: 1 year Warranty
Rod Replacement Program
It doesn’t matter what happened. You broke your rod and need a new one. Accidents happen and this program is designed to get a new rod back in your hands A.S.A.P.!
Accidents happen. Car doors, hatches, ceiling fans, even rods run over in the driveway. We think you deserve a reward for being a loyal customer and we have a program to replace your broken rod. We know most breaks aren’t defects, and we believe you should have an option to replace your favorite 13 rod at a reasonable charge.
Provided that you registered your rod when you purchased it, and you are the original owner we will happily send you a new rod for the reasonable replacement fees below (all fees include return shipping):
- Envy series rod replacement fee: $75.00
- Omen series rod replacement fee: $50.00
*Oops Replacement Program is only available for rod series listed above
Replacement Shipping Procedure
Important: Ship all rods postage prepaid. Include a completed Warranty/Replacement/Repair form for all warranty and OOPS program returns. To help save on incoming shipping, feel free to cut the rod in smaller sections, if sending in for warranty evaluation be sure to clearly mark the original broken spot and make sure that section is at least 24″ long. Oops! replacement rods can be cut as small as needed. All rods returned must have the section on the rod with the label(model number) to qualify for replacement. We recommend that you send the product to us in the US Mail, this can be done quickly and affordably. Be sure to send using a trackable carrier so that delivery can be verified if necessary. Please do not send in rods with broken guides only, we are happy to send out a replacement guide in the mail if you contact us by email(firstname.lastname@example.org). It is much more inexpensive to have a guide repaired locally than it is to ship the rod.
For all warranty and non-warranty service, please send your product(s) with prepaid postage to:
1310 N. Hercules Ave
Clearwater, FL 33765
Important: A dated sales receipt, your name, address, telephone number(s), and email address must accompany all warranty requests. A brief description of the problems related to your request should also be included to help us understand exactly how we can repair/replace your product.